FAQ: Frequently Asked Questions in UnitusTI


Choose a frequently asked General Question, or a specific UnitusTI menu category below.  

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General Questions

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I'm having a problem, how do I contact the Support Team?

Contact the Support Team at any time by creating a support ticket or sending an email to unitustisupport@mundopato.com.

To create a support ticket while in UnitusTI:

  1. From any page in UnitusTI, click on the Help Menu in the top right-hand corner of the screen
  2. Click “Request Support”
  3. Fill out the form – please be as specific as possible!
  4. Click “Send”; the Support Team will contact you within 24 hours You can also email the Support Team directly at unitustisupport@mundopato.com

Creating a support ticket is the ideal way to submit a question or issue you have about UnitusTI, as it automatically gathers system information that is useful for our support team to analyze your problem. Either way, one of our friendly support staff will respond to your question within 24 hours.

Tutorial video

What type of tablet and browser do you recommend?

Tablet - recommended base specifications:

  • Apple, ASUS, Lenovo, Acer, Sony, Samsung, Dell
  • Android or Apple Tablets 1.5GHZ or better
  • If Android: 4.4 OS or higher
  • Memory 1.5 or higher
  • Storage 16GB
  • Screen size 7" or higher

We highly recommend testing using the UnitusTI application in the device before you purchase.

Browser: We recommend using only Chrome or Safari when accessing UnitusTI, as we do not guarantee the complete functionality of the system on other browsers. You will want to make sure your browsers and operating systems are regularly updated as well.

Will UnitusTI alert my staff to a program change, new internal communication message, etc?

Not at this time, but we are developing this feature for release. Stay tuned for more information!

What are the differences in the various security roles?

Each security role grants users a different level of access to each area of Unitus Therapy Intelligence. For more information, download a PDF explaining each role here.

Tutorial video

I am being logged out of UnitusTI after short periods of time; what can I do about this?

UnitusTI is designed to keep you logged in to your session as long as your browser is open and your mobile device is "awake", or unlocked; however, when the device auto-locks, UnitusTI has no way of detecting if the device is still unlocked and will time out. We recommend changing your iPad's auto-lock settings to keep the device unlocked for a longer period of time. You can change this setting by opening up your Settings app, tapping "Display & Brightness" and then tapping "Auto-Lock". Depending on how much long the device sits while you are running a program, you may want to change the auto-lock to 10 minutes, 15 minutes, or even "Never" to ensure that you are not timed out of your session before you are ready.

If the Auto-Lock option is not located under the "Display & Brightness" section, your iPad may need a software update; you can check for software updates in the Settings menu under "General". Once the iOS is completely up to date, you should have access to the Auto-Lock setting.

What are the password requirements?

  • Must be at least 6 characters long
  • Must include 1 uppercase letter
  • Must include at least 1 lowercase letter
  • Must include at least 1 number
  • Must include at least 1 non-alphanumeric character
  • Cannot reuse the last 2 passwords

UnitusTI requires users to change passwords every 6 months. Beginning 15 days before your expiration date, you will receive an alert during your login that your password is expiring. You can choose to "Continue" to UnitusTI or "Change Password". (Note that the "Continue" button will become disabled when you reach your expiration date.)


My Workspace

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What is the difference between active, inactive and archived clients?

  • Active: This is a client that is actively being worked and can be assigned programs and therapists. This is the client's default operational status. (Note to account owners: active clients are included in your monthly subscription billing.)
  • Inactive: This is a client that has been deactivated by choosing the “Deactivate” button from the Client Information page (in Center Clients). Inactive clients are temporarily "parked”, and their program lists cannot be run, nor can new programs or users be assigned to them. This status is recommended for clients who are taking an extended vacation or who will not be receiving services for an extended period of time. Inactive clients can be reactivated at any time from their Client Information page. (Note to account owners: deactivated/inactive clients are not counted in your monthly subscription billing.)
  • Archived: This is a client that has been removed from your account by choosing the “Archive” option from the Client Information page (in Center Clients). Archiving a client will seal the client’s records, data and reports and remove them from your UnitusTI account. Once archived, the client's information cannot be accessed at all and new reports cannot be generated. These records are never deleted, however; they can be restored by Mundo Pato for a fee. (Note to account owners: archived clients are not counted in your monthly subscription billing.)

Tutorial video

I created a client account, but when I go to "Center Clients" they are not listed there.

Once a client account is created, they must then be assigned to a user in order for the information to be visible (client information is not immediately visible in keeping with our HIPAA compliance standard and prevents sensitive client information from being accessed or altered without the authorization of an administrator). To assign a client to a user:

  1. In the "Center" section of the main menu, select "User List"
  2. Locate the user in the list and click on the action button ("...") in the Actions column on the right side of the screen
  3. Select "Assign Clients"
  4. Select the appropriate client or clients from among the list of clients that have been created in your center
  5. Once you have assigned all the clients you would like, click "Store Selection" at the top of the screen

Duplicate clients can be removed from your account by editing the information page of the client you wish to removed and selecting "Archive" at the top of the screen; confirm the archive action in the pop-up window, and the duplicate account will be removed from your center's client list. Archived clients are not included in your monthly billing totals. A video tutorial for archiving a client can be found below.

Tutorial video: Assigning a Client

Tutorial Video: Archiving a Client

The time stamp for our center is incorrect; how can we change this?

You can edit the time zone for your center in the Center Information Section.

When I try to log into my account, I see an error message that says "Invalid credentials". What do I do?

Attempting to log in with an incorrect password three times will result in the user's account becoming locked. Users can request a password reset with the following steps:

  1. On the login page, select the button labeled "Forgot Password?"
  2. In the next page, enter your UnitusTI ID# and username
  3. Click the checkbox next to the words "I'm not a robot" on the Captcha box
  4. Click "Request Reset Password"
  5. An email containing a password reset link will be sent to the email address associated with your user account
  6. Click the link in the email and follow the directions to change or reset your password
  7. Return to the main login page and enter your login information

Tutorial video

My client is discontinuing services - what can I do with their account?

If a client is discontinuing services temporarily and plans to return at a later date, you can mark their account as inactive; their records and data will still be accessible, but no new data can be taken and programs cannot be assigned or modified. If they are permanently discontinuing services, archive their record to seal it securely. Archived client records are never deleted and can be recovered from the archive for a fee.

Tutorial video

How can I remove users that no longer need access to UnitusTI?

  1. In the main menu, select "User List"
  2. Locate the account in the user list
  3. Select the action icon ("...") from the Actions column
  4. Select "Remove Account"
  5. Confirm that you want to remove the user account

Data associated with user accounts that have been removed from your UnitusTI account is not deleted and will remain accessible in your reports; however, the user ID is now locked and cannot be re-used in the future.

Tutorial video

I accidentally removed one of my users - can I restore their account information? When I try to recreate their account, I receive a message that the username is already in use.

When a user profile is removed from your UnitusTI account, that username is now locked and cannot be reused in the future. User profiles that have been removed from a UnitusTI account can be recreated in the database by our technical team, but it should be noted that this action incurs a fee of $50, and the team is not able to restore any user contacts, medical information, stored documents, etc. If you choose not to pay the user profile recreation fee, you can simply create a brand new profile for the user with a different username.

When I create a new user account, will they be notified by email with their login information?

Upon creating a new user profile, you will need to manually provide that user the following information in order for them to access their account:

  1. UnitusTI ID# - the 5-digit number that is entered during login. This number will be the same for all users in your UnitusTI account.
  2. Username - this is customized per user - no two users will have the same username
  3. Password - this is customized per user, and users can change their own password at any time

I want to give parents/guardians access to their child's information on UnitusTI; how can I do this?

To grant parents or caregivers access to review their child's information, you will want to create a new user in the user list for that parent. You can review the attached security roles matrix to help you determine what security role they should be assigned. Once you have created their account, assign them to their child and send them the login information and URL via email (UnitusTI does not automatically send this information to users); be sure to include the UnitusTI ID number (the five-digit number that is entered upon login) - this number is the same for all users in your UnitusTI account.

Our content department has put together a series of informational videos that are aimed at helping parents learn to navigate UnitusTI and review their child's progress; topics covered include using the workspace, running programs, and reviewing progress. You can find the videos here: http://www.mundopato.com/parent-tutorial-videos. Please feel free to share these videos with parents and caregivers as needed.

Tutorial video: Creating a New System User

Tutorial video: Assigning Clients to Users

Tutorial training site for parents


Create Programs

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Can I delete a program template from the catalog?

If the program template has not been assigned to a client, you can delete it from your UnitusTI account by selecting the template in your program catalog and clicking "Remove/Archive Selected Template" at the top of the screen. If the template has been assigned to a client, it will be archived instead of deleted in order to maintain the client's record.

Filtering templates can be done in a number of ways. In the Program Templates page, use the Category drop-down menu to select a specific category to narrow your search. Begin typing into the program title, subtitle, or instruction search fields to filter the template selection by those parameters. Finally, begin typing into the program tags search field - these are key words related to each template that help you find exactly what you're looking for.

Tutorial video

My client has mastered all the targets of a program; how do I remove it from the program list?

In the Program Management page for the client, locate the program in the appropriate program list. Click the Action button ("...") in the far right column and select "Mastery". Enter an observation note to confirm that you want to mark the program as mastered, and then click "Yes".

Tutorial video

Why can't I remove this skill category?

If you have assigned a program from that skill category to a client at any point, the skill category cannot be deleted as it has become part of your UnitusTI account's record.

Can I remove a program list? Can I move a program from one list to another? (Update!)

As of the September 2017 update, users with administrative, high level and medium level access are now able to move programs between program lists in the Manage Programs page. With this feature, you can create a list only for mastered or discontinued programs, or move a program from a structured 1:1 environment to a more natural setting for continued practice and generalization. Lists cannot be removed, but programs can be consolidated into the same list.

Tutorial video

Can I change the notes section for a program after it has been assigned to a client?

The notes section can be edited from the manage programs page for the client:

  1. In the main menu, select "Manage Programs"
  2. Enter the client's program management hub
  3. In the Actions column for the program whose notes you want to edit, click the actions button ("...") and select "Edit Configuration"
  4. Select the tab labeled "Notes"
  5. Enter your desired note
  6. Click "Store Changes" to save

Tutorial video

Can I change the selected prompts for a program after it has been assigned?

Currently, once a program has been assigned to a client, the selected prompts for that program are "locked in" and cannot be edited or altered without discontinuing the program and reassigning with the correct prompts. However, the ability to edit prompts after the program has been assigned and saved is a feature that Mundo Pato is hoping to develop later in 2018.

Can I change the DAT for a program after it has been assigned to a client?

DATs cannot be changed after a program has been assigned; if you have not run the program, you can delete the program and reassign it with a different DAT. If the program has been run and data has been recorded, you can discontinue the program and reassign with a different DAT.

Tutorial video: Discontinue a Program

Download PDF: Best Practices for DATs

What does the button labeled "Program Library" do?

Entering the program library page displays the curriculum packages to which you are assigned, as well as other packages that are available for subscription. Contact the sales team for more details on available packages. Periodically, the authors of your subscribed curriculum will update their master templates, perhaps adding targets or linking a relevant video. When this occurs, the updates are pushed immediately to your UnitusTI account. In the information pane for your subscribed package, click "Check for Updates" to review and merge any template updates.

Tutorial video



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When I press the "End Session" button, my client's name does not appear. How do I end my session?

This means that you have successfully recorded data for all programs run in a session and the session has ended by default. Client names appear in the "End Session" list when data has not been recorded and the program is "locked" for other users. Complete all trials of the program OR confirm you want to end the session to unlock the program for other users. Administrators can also unlock programs from the "Run Programs" page.

Tutorial video: End Session Button

Tutorial video: Locked Programs

Tutorial video: Unlocking a Locked Program

I'm entering data from a previous session; how can I change the date for the program that I'm running?

After selecting “Run this Program”, select the calendar icon that appears above the data entry fields; select the appropriate date and time and click "Store New Date".

Tutorial video

I want to change the date for the program I'm running, but I get an "Invalid Date" error message; how can I back-date this data?

To prevent data corruption, when changing the date stamp for a program, the new date you enter cannot be earlier than the most recent data point; for example, if the most recent date with recorded data is 1/3/17 at 08:00 AM, you cannot manually enter data for 1/2/17. However, you can enter data for 1/3/17 with a time stamp later than 08:00 AM if necessary.

I want to run programs from multiple program lists that I have created for my client. How can I do this?

In order to quickly access programs across different program lists, we offer a feature that allows you to create a program queue, which will enable you to bounce back and forth between lists easily. This feature also allows you to jump back and forth between clients easily if you are working in a group setting.

Tutorial video



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How can I view detailed program information for a client, including program titles, parameters, targets and graphs?

Try the Information Filter - this report allows you to customize the included fields and included graphs from each program.

Tutorial video: Information Filter

Tutorial video: Batch Export

I want to use the Session Tracking Report to create a report for billing purposes, but the events I have created in the calendar are not appearing in the report. How can I fix this?

In order for calendar events to appear in the Session Tracking Report, the following three variables must be in place:

  1. The event must be assigned a service code
  2. The event must be associated with a client in your UnitustTI account
  3. The event visibility must be set to “Only me”, “Shared” or “Create as”; events with “Center” visibility will not appear in the Session Tracking Report.

Tutorial video: Session Tracking Report

Tutorial video: Service Codes

Tutorial video: Create Recurring Calendar Event

What is the difference between the daily graph and the active session graph?

The daily graph displays data by the date it was recorded, with phase change lines automatically dropped onto the graph when a target is mastered, a prompt or intervention is written in to the target, or a target is discontinued and a new one introduced. The active session graph displays the data for each target on its own individual mini-graph, and shows the data from session to session for each target.

Tutorial video