After You Launch
Your Program
Everything you need to know about managing your program, working with subscribers, and staying compliant on the UnitusTI platform.
Subscriber Experience Overview
The typical subscriber experience—including onboarding, program access, and progression—is outlined in the onboarding information page. You can reference this page at any time to understand what your subscribers see and how they interact with your program.
The subscriber experience may evolve over time and may vary depending on your specific program, including any custom onboarding steps.
Author vs. Platform Responsibilities
- Delivering training or services per your agreement
- Maintaining and updating your program using publishing tools
- Ensuring program content remains accurate and up to date
- Notifying our team in advance of significant changes
- Maintaining a consistent email address for communication
- Providing timely input on support-related questions
- Responding to internal inquiries within 24 hours
- Platform infrastructure and program delivery
- Subscriber onboarding and support
- Billing, payments, and account management
- Compliance with HIPAA & GDPR
- Customer support operations
What Is Not Handled by Authors
To protect customer privacy and ensure a consistent support experience:
- Authors do not communicate directly with subscribers through the platform
- Authors are not provided with subscriber contact information
- Authors should not attempt to collect or access private subscriber data
Customer Communication Guidelines
In some cases, you may have interacted with a prospect before they became a subscriber. After they subscribe, they may continue reaching out to you directly. When this happens, please redirect them to official support channels.
What to Expect When You Get a Subscriber
You will typically receive an email notification when a new subscriber joins your program.
In early stages of a program launch, additional coordination may occur with internal teams.
Internal teams may maintain a shared list of subscribers (minimal information only) to coordinate onboarding, training, or special handling. You will be informed and included as needed.
Notification and coordination processes may evolve over time.
Support Collaboration Expectations
To maintain high-quality support, authors are expected to respond to internal inquiries within 24 hours. This allows our support team time to process tickets, provide accurate responses, and maintain service quality standards.
Important Boundaries & Compliance
Authors are never given access to private subscriber data. Authors must not attempt to obtain or store subscriber information outside approved processes.
Using UnitusTI for Your Own Practice
Authors may choose to use UnitusTI as part of their own professional practice.
| Item | Details |
|---|---|
| Account Type | Standard (non-publishing) account — paid subscription at current rate |
| Revenue | You will still receive royalties/revenue per your agreement |
| Publishing Accounts | Development only — must not be used with live clients or real data |
| Demo Accounts | Demonstration only — must not be used with live clients or real data |
Payments & Revenue
Your compensation is based on the terms outlined in your agreement.
| Item | Details |
|---|---|
| Revenue Statements | The Accounting team will contact you within the specified timeframe with a statement detailing subscribers and revenue |
| Tax Forms | Required tax forms must be completed before payment can be issued |
| Tax & Payee Info | Must match your agreement exactly — mismatches may require agreement updates and delay payment |
Common Pitfalls to Avoid
The following are the most common mistakes authors make after launching a program.
- Using publishing or demo accounts with live clients
- Requesting or attempting to access subscriber information
- Communicating with subscribers outside approved channels
- Making major program changes without team review
- Using unsecured tools for sensitive information
Program Updates & Change Requests
How Updates Are Deployed
| Content Type | Deployment Method |
|---|---|
| Learning Toolsets | Auto-deployed when published |
| Assessments | Must be reviewed and pushed by our team — submit a support ticket to request deployment |
| Program Template Packages | Auto-available — subscribers must enable in their accounts |
Customer Announcement Requests
Include your proposed message in the ticket.
Our team will review, refine, and coordinate delivery (e.g., announcement banner).
Timing will be confirmed via the support ticket thread.
Limit to 1–2 announcements per year (or as guided). Use only for meaningful updates.
Major Changes Requiring Review
- Program structure changes
- New services or offerings
- Updates affecting support, billing, onboarding, or listings
Offering Additional Services (Optional)
If you wish to offer services such as coaching or consultations, you must coordinate with the management team in advance. If approved, you are typically responsible for scheduling and delivery, communication, and maintaining compliance.
Support & Contact Guidelines
Submit a support ticket for:
- Program updates requiring review
- Customer announcements
- Any questions or issues
Respond to all internal requests within 24 hours to support our service quality standards.
Compliance & Data Privacy
- UnitusTI is a HIPAA- and GDPR-compliant platform
- Authors do not have access to subscriber data
- Do not request, store, or handle sensitive data outside approved systems
Quick Reference: Do's & Don'ts
- ✓Use publishing tools to manage your program
- ✓Submit support tickets when needed
- ✓Maintain a consistent email address
- ✓Respond promptly to team requests
- ✓Follow all compliance guidelines
- ✗Use demo accounts with live clients
- ✗Access or request subscriber data
- ✗Communicate outside approved channels
- ✗Make major changes without review
- ✗Bypass platform processes
Submit a support ticket and our team will guide you.